Complaints
Grievance redressal
Last updated 21 October 2026
How to raise a complaint with RideVibe Technologies, including about ShareRides. This page is published under the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
1. Who to write to
Email info@sharerides.in. You may also use in.sharerides@gmail.com. Hours: Monday to Saturday, 10 AM to 6 PM, except public holidays. For a ShareRides trip, you can also open Account → Settings → Help in the app, or report a message from trip chat. Product detail is also on sharerides.in/grievance.
2. What to include
Give your name, the email or mobile number we should reply to, and what happened. If it is about a trip, add the booking date and route. Do not send your OTP or boarding PIN.
3. Timelines
We acknowledge every complaint within 24 hours and resolve it within 15 days. If the complaint is about content that shows nudity, a sexual act, or a morphed image of you, we remove it within 24 hours. Requests about your personal data (access, correction, deletion) are completed within 30 days.
4. If you are not satisfied
Content decisions: you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision. Personal data: you can approach the Data Protection Board of India. Consumer complaints: you can call the National Consumer Helpline on 1915, use consumerhelpline.gov.in, or file a case with the consumer commission through e-daakhil.nic.in.
5. Emergencies
For an accident, a threat or any emergency during a trip, call 112 first. Women can also call the women helpline on 181. Then use SOS in the ShareRides app and tell us.
Mail info@sharerides.in or see product pages on sharerides.in.